RETURNS

At SGCONS, delivering great customer service is our top priority and it includes making product returns quick, easy, and most importantly – FREE. If for any reason, you are unsatisfied with your order, SGCONS offers free return shipping so you never have to worry about receiving the wrong power, color, product defects, or even if you’re just unsatisfied with the product purchased. Our customer service team is available from 9 am to 7 pm, Monday to Saturday. Give us a call or WhatsApp message us or email us – returns@sgcontactlens.com.

Free Return Shipping policy

• First, contact our customer services team
• We accept the return of your purchase up to 365 days from the purchase date
• If you send an email to us, please include your name, order number, the reason for the return in your email, and whether you would like a refund or exchange
• The returning address
  SGCONS Warehouse
  Unit 18-19, 11/F, Block B, Hi-Tech Industrial Center
  491-501 Castle Peak Road, Tsuen Wan
  N.T., Hong Kong
• Once your return arrives at one of our warehouses, we will inspect the items in good conditions and didn’t open or used.

Order Cancellation

We are happy to cancel any orders that have not yet dispatched. If you realize that you’ve ordered something in error and would like to amend or cancel it, please contact our customer service team immediately. We suggest sending an email to sales@sgcontactlens.com or add our WhatsApp message to us and leave your Order ID and email address. Our customer services team will verify and confirm with you as soon as possible.

Refund Policy

All refunds will take a maximum of 3 working days to be refunded to your account. Btw, your refund will not be processed until we have received the original items in our warehouse。